FAQ
How do I track my order?
If you have an account, you may track the progress of your order at any time in the ‘My Orders’ section of the ‘My Account’ page.
You will also find your order details and their status in this section, and you may also print your invoices.
If you do not have an account, you can follow the status of your order by entering your order number, zip code and email address.
Once your parcel has been dispatched (approximately 48 hours after you have placed your order) you will receive an email containing your Fedex tracking number. Please visit the website of the carrier and enter the tracking number, in order to find out the location of your parcel.
Statuses explained :
In preparation : your order is being prepared. It has not yet been dispatched. Once it has been dispatched, you will receive a dispatch email containing your Fedex tracking number.
Dispatched : your order has been dispatched from our warehouse. You will have received a dispatch confirmation email. You may follow the progress of your parcel by clicking on the tracking number indicated.
How to care to your items?
Care advice is included on the item pages online and on the product labels. We recommend you follow these instructions carefully. If you have lost the label, please contact our Customer Service team for assistance. If you do not follow the instructions and your product is damaged, the item cannot be considered defective and you will have no grounds for complaint. You will find the meaning of the icons below.
When these instructions indicate dry cleaning, this is the most appropriate method. If the product includes leather items, the customer must contact a professional specialising in leather.
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Machine washable. The number in the container indicates the maximum temperature. |  |
A line under the container indicates that a gentle treatment is necessary (delicate, fragile). |
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Hand-wash only. Wash at or below 40°. |  |
Do not wash. This logo indicates that the item can only be dry cleaned. |
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Chlorine bleach diluted in cold water may be used |  |
Do not use bleach |
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May be tumble dried |  |
May be tumble dried at moderate heat only |
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Do not tumble dry |  |
Dry flat |
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Place on clothes hanger to dry |  |
Wash then iron immediately |
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May be dry cleaned |  |
May be dry cleaned with hydrocarbon solvent only. The letter written in a circle gives useful practical instructions to professional dry cleaners. |
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May be dry cleaned but not with trichloroethylene. |  |
Do not dry clean |
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Cool iron (110°) | |
Warm iron (150°) |
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Hot iron (200°) |  |
Do not iron |